What will my order be shipped in? Does the box have markings?
All orders are shipped in plain packaging with no indication of the contents.
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Is it safe to use a credit card?
Absolutely. To protect you and your credit card information every time you shop at Dutch-Seeds.com, you are shopping on a secure server that encrypts all of your personal information, including name, address, and credit card number. We use a 128 bit secure SSL payment service for all our credit card payments. Encryption ensures that no one can access or use your personal information.
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What are my payment options?
1) Secure Credit Cards: You can pay on our secure server with Visa or Eurocard/Mastercard."
How can I check on my orders? Will I be able to track the package?
Once we ship your order, you will receive an e-mail confirming that your order has been shipped. You may track your order by simply by logging in with your account.
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Why was my valid credit card declined when I placed my order?
If you received an error message after entering your valid credit card information, it may be because your billing name or address does not match the information on your credit card statement. For your order to be processed, this information must be exactly the same. In the Billing Information page, enter the address that appears on your current credit card billing statement. If this does not resolve the issue, you may wish to contact your credit card company for further assistance.
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How will I know that you've received my order?
We send a confirmation e-mail with the items you have ordered to you as soon as we receive your order.
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What happens when I create an account?
When you create an account with us we store all of the information that you would normally enter during the checkout process except for your credit card information. It is for your convenience, so next time you shop with us, you won't have to re-enter the same information over again. You also get one click order tracking once you have placed an order.
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I received my order but an item is missing, what should I do?
All shown products are on stock so there are NO back orders. All orders are double checked before they leave. If you received your order and an item in your package is missing, please contact us at sales@dutch-seeds.com right away so we can complete your order.
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What if my order or parts of my order are confiscated by customs?
Due to very strict regulations in some countries, we can not guarantee that customs will not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Responsibility and Disclaimer: You personally take full responsibility for the product(s) you purchase. When shipping to European countries, most times your order won't go through the customs at all. If importing or owning smoking accessories or related products is illegal in any country or part of country, dutch-seeds.com accepts no responsibility as to verifying the legitimacy of the order before accepting it. We will not reimburse you should any products be kept or destroyed by local authorities.
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If I give you my email address will I get junk mail?
No. We never release any information about our customers to any third party. We take your privacy and security very seriously. You can delete all records of yourself by removing the information from your account at any time.
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